Customer Care
Shipping & Delivery Information
Wardrobecare operates two ways: shipped retail orders, and scheduled in-person or virtual services. Delivery and timing work differently for each — here's what to expect from both.
Last updated — September 2026
01
Retail Orders
Applies to physical items purchased through the Wardrobecare shop — clothing, footwear, accessories, and gifted outfits.
02
Payment on Delivery
We accept Cash on Delivery (COD), which can be completed by:
- Cash at hand
- Bank transfer
- Mobile transfer
- Online transfer
For any transfer method, please have evidence of a completed transaction ready once your order has been confirmed by you or your representative.
03
Delivery Timeline
- 01
Estimated delivery: 1 hour to 3 working days for most Lagos locations, and up to 7 working days for further locations. This is an estimate, not a guaranteed delivery date — estimates factor in order processing, transit to the delivery provider, and transit to your address.
- 02
Order processing: typically 1–2 days, though some orders ship within an hour and others may take up to 5 days.
- 03
Transit time: time for your order to leave our distribution point and reach the local delivery carrier.
04
What to Expect
Once your order is ready, our delivery partner will contact you on the phone number provided to confirm timing. Deliveries are made between 8am and 6pm on your selected day, with a call ahead to confirm an approximate arrival window.
05
Your Responsibilities
- Presence
Who needs to be present? You or a representative aged 18 or older must be available to receive the order at the agreed time. If no one is available, a re-delivery fee may apply.
- On arrival
On delivery: Sign the delivery note in front of the courier to confirm receipt. Examine your order immediately for damage or errors. If anything is missing, damaged, or incorrect, keep the item(s), note the issue on the delivery note, and contact us within 48 hours.
06
Additional Fees
Extra charges may apply if standard delivery conditions aren't met — for example, an inaccessible address, being unavailable at the scheduled time, or a change of delivery address after your order has begun processing.
Standard fees for every Lagos area are listed on their own page — Delivery Charges by Location.
07
Service Bookings
Applies to Wardrobecare's styling and consultation services. These are scheduled, not shipped — timing depends on the service itself.
01 — Virtual or In-Person
Wardrobe & Style Consultation
No delivery involved. Your session is confirmed by phone or WhatsApp once booked, with a fixed date and time — in person or by video call.
02 — Sourced & Delivered
Personal Shopping
Once your brief is approved and sourced pieces are ready, delivery follows the same Retail Order process below — including COD and delivery windows.
03 — On-Site Visit
Home Fitting
A stylist travels to your home or office at the scheduled time. If you need to reschedule, contact us at least 24 hours ahead where possible.
04 — Sourced & Delivered
Outfit Gifting
The finished, gift-wrapped outfit is delivered the same way as a retail order, on the date you specify — directly to the recipient or to you.
05 — Drop-off & Return
Amendments & Alterations
Drop your piece at our Lagos studio, or arrange a pickup with us. After alteration, it is returned the same way as a retail order.
06 — Coming Soon
Premium Sourcing (coming soon)
Not yet bookable. Once live, sourced items will be delivered the same way as a retail order.
07 — Coming Soon
Traditional Wear Consultation (coming soon)
Not yet bookable. Delivery and scheduling details will be published here once the service opens.
Questions about an order or booking?
Phone / WhatsApp 0802 613 3770 · Email wardrobecare@gmail.com · Hours Mon–Sat, 9am–6pm (Lagos time)