Customer Care
Shipping & Delivery Information
Wardrobecare operates two ways: shipped retail orders, and scheduled in-person or virtual services. Delivery and timing work differently for each — here's what to expect from both.
Last updated — to be confirmed
Section
Retail Orders
Applies to physical items purchased through the Wardrobecare shop — clothing, footwear, accessories, and gifted outfits.
Payment on Delivery
We accept Cash on Delivery (COD), which can be completed by:
- Cash at hand
- Bank transfer
- Mobile transfer
- Online transfer
For any transfer method, please have evidence of a completed transaction ready once your order has been confirmed by you or your representative.
Delivery Timeline
Estimated delivery: 1 hour to 3 working days for most Lagos locations, and up to 7 working days for further locations.
- Order processing: typically 1–2 days, though some orders ship within an hour and others may take up to 5 days.
- Transit time: time for your order to leave our distribution point and reach the local delivery carrier.
What to Expect
Once your order is ready, our delivery partner will contact you on the phone number provided to confirm timing. Deliveries are made between 8am and 6pm on your selected day, with a call ahead to confirm an approximate arrival window.
Your Responsibilities
Who needs to be present? You or a representative aged 18 or older must be available to receive the order at the agreed time. If no one is available, a re-delivery fee may apply.
On delivery: Sign the delivery note in front of the courier to confirm receipt. Examine your order immediately for damage or errors. If anything is missing, damaged, or incorrect, keep the item(s), note the issue on the delivery note, and contact us within 48 hours.
Additional Fees
Extra charges may apply if standard delivery conditions aren't met — for example, an inaccessible address, being unavailable at the scheduled time, or a change of delivery address after your order has begun processing.
Section
Service Bookings
Applies to Wardrobecare's styling and consultation services. These are scheduled, not shipped — timing depends on the service itself.
Wardrobe & Style Consultation
No delivery involved. Your session is confirmed by phone or WhatsApp once booked, with a fixed date and time — in person or by video call.
Personal Shopping
Once your brief is approved and sourced pieces are ready, delivery follows the same Retail Order process above — including COD and delivery windows.
Home Fitting
A stylist travels to your home or office at the scheduled time. If you need to reschedule, contact us at least 24 hours ahead where possible.
Outfit Gifting
The finished, gift-wrapped outfit is delivered the same way as a retail order, on the date you specify — directly to the recipient or to you.
Premium Sourcing
Not yet bookable. Once live, sourced items will be delivered the same way as a retail order.
Traditional Wear Consultation
Not yet bookable. Delivery and scheduling details will be published here once the service opens.
Questions About Your Order or Booking
Phone / WhatsApp
+234 XXX XXX XXXX
hello@wardrobecare.com
Hours
Mon–Sat, 9am–6pm (Lagos time)