Customer Care

Return & Exchange Policy

At Wardrobecare, we want every customer fully satisfied with their purchase. If something isn't right, we're happy to help with an exchange under the conditions below.

Please note

Wardrobecare offers exchanges only — not cash refunds. A change-of-mind exchange can be issued as wallet credit instead of a straight exchange.

Exchange Period

Two different windows apply, depending on the reason:

48 hoursWrong size, wrong item, or defective/damaged item: request an exchange within 48 hours of receiving it.
24 hoursChange of mind: request within a shorter 24-hour window from delivery.

Condition of Items

To qualify for an exchange, items must be:

Unworn, unused, and unwashed
In the original condition received
Complete with all tags and packaging intact
Free of damage, stains, or alterations

Wardrobecare reserves the right to decline exchanges if these conditions aren't met.

If the replacement size or item is out of stock, Wardrobecare cannot guarantee a specific turnaround time for the exchange. Where a size exchange results from measurements or sizing information the customer provided, Wardrobecare is not responsible for delays in resolving it.

Eligible Reasons for Exchange

Wrong size
Wrong item delivered
Defective or damaged item (must be reported immediately upon delivery)
Change of mind — within 24 hours, subject to the condition requirements above

Non-Returnable Items

The following cannot be returned or exchanged:

Innerwear and underwear items
Items purchased on clearance or final sale
Customized or altered items

Exchange Process

01
Contact us within the applicable window — 48 hours for wrong size, wrong item, or damage; 24 hours for a change of mind.
02
Send your order number, reason for exchange, and photos of the item if applicable.
03
Our team reviews the request and provides instructions for returning the item.
04
All returned items are inspected before an exchange is approved.

Delivery Costs

If the exchange is due to a Wardrobecare error, we cover the delivery cost. If it's due to size preference or a change of mind, the customer covers the delivery cost.

For a change-of-mind exchange specifically, you can choose between a straight exchange for another item, or store credit deposited to your Wardrobecare wallet for a future purchase.

Credited value appears in My Wallet in your account.

07 & 08

Inspection & Refund Policy

All returned items are inspected before an exchange is approved. Wardrobecare does not currently offer refunds — only exchanges for eligible items.

Availability of Replacement

Exchanges are subject to product availability. If the requested item is unavailable, a store credit may be issued instead.