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Shipping and Delivery Policy

Delivery Information

 Cash on Delivery

Terms and condition

 Cash (COD) on Delivery option

Can be by ;

– Cash at hand

– Bank transfer

– Mobile Transfer

– Online Transfer

With an evidence of a completed transfer document, after your order has been certified by you or your representative.

In-Home Deliveries

1 – 7 Days

We have an estimated 1 hour to 3working days for delivery for some locations and 1 hour to 7 working days for deliveries for some locations.                              

In order to ensure that your delivery is successful, your participation is needed.

When placing your order, we consider these factors when calculating the Estimated Delivery Days :

Please note that this is not a guaranteed delivery days for your order. Some areas may be faster whilst some may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 1 hr/s and some may take up to 5 days or more.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what time or days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 6pm on the delivery day you select. The delivery person will call you prior to the scheduled delivery and will provide you with an

approximate time window. The delivery person will make every effort to deliver within the time window provided.

  • Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and wardrobecare.

  • What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged or incorrect order. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

  • What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]

  • CHANGE TO DELIVERY ADDRESS!

In a case where you want to make a change of delivery address, you will have to inform us on phone and also inform the delivery personnel, when you are contacted, please note! There may be a plus or minus delivery charge depending on location. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time.

For information regarding our cancellation policy please visit the cancellation policy section.

SHOPPING CART

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